our team & policies

Our Board of Directors and Management Team

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Nerida Johanson - Board President

Andrew Morris - Board Vice President

Rod Buchner - Treasurer

Kate O'Keefe - Board Member

Amanda Pfeffer - Board Member

 

Eschleigh Balzamo - General Manager

Kristyn Bagguley - Business Services Manager

Kathryn Kelly - Human Resources & Compliance Manager

Simon Clough - Culture & Practice Manager

Nick Moreau - Suicide Prevention Manager

Teresa Raj - NDIS Manager

Clay Skeels - Community Programs Manager

Donna Humphrey - Peer Workforce Engagement and Development Coordinator

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Our Policies

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Organisational Policies 

• Complaints Policy

• Complaint Form

• Privacy and Confidentiality Policy

• Anti-Discrimination Policy

• Preventing and Responding to Abuse, Neglect and Exploitation Policy

• Person Centred Practice Policy

• Decision-Making and Service Consent Policy

• Community Member and NDIS Participant Engagement Policy

• Continuous Quality Improvement Policy 

• Diversity and Inclusion Policy

• Rainbow RED Policy

• Nominated Support Person (NSP) Policy

• Code of Conduct

• Employee Boundaries Policy

• Employee Health and Wellbeing Policy

• Human Resources Policy

• Employee Leave Policy

• Rostering Policy

• Salary Sacrifice Policy

• Credentialing Policy

• Vehicle Use Policy

• Communications Policy and Style Guidelines

• Personal Use of Communications Technology Policy

• Information Security Policy

• Promotional and Marketing Material Consent Policy

• Document Control Guidelines

• Research Participation Policy

• Waste Management Policy

• Work Health & Safety (WH&S) Policy

• Risk Management Policy

• Responding to Incidents Policy

• Suicide and Self-Harm Response Policy

• Business Insurance Policy

• Governance Manual

• Risk Tolerance Statement

• Advocacy Policy

• Recovery Oriented Practice Statement

• Vision, Mission and Values

• Organisational Chart

 

NDIS Policies 

• NDIS Participant Welcome and Induction Kit

• NDIS Code of Conduct Policy

• NDIS Entry and Exit Policy

• Conflict of Interest Policy

• Referrals Policy

• Service Agreement Policy

• NDIS Supports Cancellations and Rescheduling Policy

• Support Provision Policy

• Records and Internal Audit Policy

• NDIS Support Pricing Policy

• Medications Policy

• Positive Behaviour Support Policy

• NDIS Restrictive Practice Policy

• Working With Support Networks Policy

• Money Management

• Support Coordination Policy and Procedure

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Community Programs Policies 

• Program Eligibility, Entry and Exit Policy

• RED House Eligibility, Entry and Exit Policy

• Community Member File and Information Guidelines

• Outreach Policy

• Students Policy

• Volunteers Policy

• Continuity of Support Policy

• Pets at Sites Policy

• Children at Sites Policy

• Least Restrictive Practice Policy