our team & policies

Our Board of Directors and Management Team

Nerida Johanson - Board President

Andrew Morris - Board Vice President

Rod Buchner - Treasurer

Kate O'Keefe - Board Member

Amanda Pfeffer - Board Member


Eschleigh Balzamo - General Manager

Kristyn Bagguley - Business Services Manager

Kathryn Kelly - Human Resources & Compliance Manager

Simon Clough - Culture & Practice Manager

Nick Moreau - Suicide Prevention Manager

Teresa Raj - NDIS Manager

Donna Humphrey - Peer Workforce Engagement and Development Coordinator

Our Policies

Organisational Policies 

Complaints Policy

Complaint Form

Privacy and Confidentiality Policy

Anti-Discrimination Policy

Preventing and Responding to Abuse, Neglect and Exploitation Policy

Person Centred Practice Policy

Decision-Making and Service Consent Policy

Community Member and NDIS Participant Engagement Policy

Continuous Quality Improvement Policy 

Diversity and Inclusion Policy

Rainbow RED Policy

Nominated Support Person (NSP) Policy

Code of Conduct

Employee Boundaries Policy

Employee Health and Wellbeing Policy

Human Resources Policy

Employee Leave Policy

Rostering Policy

Salary Sacrifice Policy

Credentialing Policy

Vehicle Use Policy

Communications Policy and Style Guidelines

Personal Use of Communications Technology Policy

Information Security Policy

Promotional and Marketing Material Consent Policy

Document Control Guidelines

Research Participation Policy

Waste Management Policy

Work Health & Safety (WH&S) Policy

Risk Management Policy

Responding to Incidents Policy

Suicide and Self-Harm Policy

Business Insurance Policy

Governance Manual

Advocacy Policy

Recovery Oriented Practice Statement

Vision, Mission and Values

Organisational Chart

NDIS Policies 

NDIS Code of Conduct Policy

NDIS Entry and Exit Policy

Conflict of Interest Policy

Referrals Policy

Service Agreement Policy

NDIS Supports Cancellations and Rescheduling Policy

Support Provision Policy

Records and Internal Audit Policy

NDIS Support Pricing Policy

Medications Policy

Positive Behaviour Support Policy

NDIS Restrictive Practice Policy

Working With Support Networks Policy

Money Management

Community Programs Policies 

Program Eligibility, Entry and Exit Policy

RED House Eligibility, Entry and Exit Policy

Community Member File and Information Guidelines

Outreach Policy

Students Policy

Volunteers Policy

Continuity of Support Policy

Pets at Sites Policy

Children at Sites Policy

Least Restrictive Practice Policy