our team & policies

Our Board of Directors and Management Team

Nerida Johanson - Board President

Andrew Morris - Board Vice President

Rod Buchner - Treasurer

Kate O'Keefe - Board Member

Amanda Pfeffer - Board Member


Eschleigh Balzamo - General Manager

Kristyn Bagguley - Business Services Manager

Simon Clough - Culture & Practice Manager

Kathryn Kelly - Human Resources & Compliance Manager

Donna Humphrey - Peer Workforce Engagement and Development Coordinator

Nick Moreau - Suicide Prevention Manager

Teresa Raj - NDIS Manager

Our Policies

Service Delivery and Rights

Complaints Policy and Procedure

Complaint Form

Privacy Policy

Anti-Discrimination Policy

Program Eligibility, Entry and Exit Policy and Procedure (including Rights and Responsibilities)

Recovery Oriented Practice Statement

Community Member Engagement Policy

Nominated Support People Policy (including Rights and Responsibilities)

Continuity of Support Policy

Pets at Sites Policy

Children at Sites Policy

Outreach Policy

Rainbow RED Policy

Human Resources

Recruitment Policy and Procedure

Code of Conduct Policy

Employee Boundaries Policy

Employee Health and Wellbeing Policy

Employee Leave Policy

Rostering Policy

Salary Sacrifice Policy

Students Policy

Volunteers Policy

Credentialing Policy


Vehicle Use Policy

Personal Use of Communications Technology Policy

Communications Policy and Style Guidelines

Community Member File and Information Guidelines 

Promotional and Marketing Material Consent Policy

Document Control Guidelines

Research Participation Policy

Safety and Wellbeing

Responding to Accidents and Incidents Policy and Procedure

Suicide and Self-Harm Response Policy and Procedure

Work Health and Safety (WH&S) Policy and Procedure

Risk Management Policy and Procedure

Restrictive Practice Policy


Governance Manual

Vision, Mission and Values

Organisational Chart